Build AI Voice Agents for Freight & Logistics
Use Operator to build and deploy production-grade agents that answer driver, broker, and shipper calls—qualifying, triaging, and resolving issues 24/7. Stay in control, customize every interaction, and ship faster with purpose-built tools for high-volume operations.
Why leading teams build on Operator
Before
After
After-hours gaps leave drivers waiting and voicemail piling up
24/7 instant response—no missed calls, no backlog
Agents burn time chasing status updates and paperwork
Real-time triage and proactive alerts cut accessorial costs by double-digit percentages
Detention, layover, and missed-appointment fees erode margins
Operator obtains the information and pushes live updates to TMS/CRM automatically
High turnover makes training and quality control a constant grind
Consistent, software-level service that scales without rehiring or retraining
Slow 'speed-to-lead' means lost carriers, brokers, or shippers
Sub-60-second callbacks boost lead conversion and keep capacity filled
What teams are building on Operator
Driver support
Breakdowns, fuel advances, appointment checks
Broker updates
Rate-con status, POD retrieval, live load tracking
Lead qualification
Instant speed-to-lead callbacks for carrier recruiting
Compliance & safety
Roadside events, ELD help, document collection
Proactive nudges
Onboarding reminders, late-arrival alerts, automatic payment releases
Shipment track & trace
Live location checks, ETA updates, exception alerts
Operator lets us balance efficiency and quality while moving toward end-to-end resolution with minimal human intervention. The pace was incredible: decision in December, full rollout to known drivers by January, and we're already iterating on new use cases.
Elizabeth Pullman
Head of Operations, CloudTrucks
Ready to build with Operator?
Start building conversational AI agents for freight and logistics: from routing calls to resolving issues, all with full control and production reliability.