AI Voice Agents for Freight & Logistics
Operator answers every driver, broker, and shipper call in seconds—qualifying, triaging, and resolving issues 24/7 while your team focuses on exceptions, not hold music.
Why leading operations teams run on Operator
Before
After
After-hours gaps leave drivers waiting and voicemail piling up
24/7 instant response—no missed calls, no backlog
Agents burn time chasing status updates and paperwork
Real-time triage and proactive alerts cut accessorial costs by double-digit percentages
Detention, layover, and missed-appointment fees erode margins
Operator obtains the information and pushes live updates to TMS/CRM automatically
High turnover makes training and quality control a constant grind
Consistent, software-level service that scales without rehiring or retraining
Slow 'speed-to-lead' means lost carriers, brokers, or shippers
Sub-60-second callbacks boost lead conversion and keep capacity filled
What teams are using Operator for
Driver support
Breakdowns, fuel advances, appointment checks
Broker updates
Rate-con status, POD retrieval, live load tracking
Lead qualification
Instant speed-to-lead callbacks for carrier recruiting
Compliance & safety
Roadside events, ELD help, document collection
Proactive nudges
Onboarding reminders, late-arrival alerts, automatic payment releases
Shipment track & trace
Live location checks, ETA updates, exception alerts
Operator lets us balance efficiency and quality while moving toward end-to-end resolution with minimal human intervention. The pace was incredible: decision in December, full rollout to known drivers by January, and we're already iterating on new use cases.
Elizabeth Pullman
Head of Operations, CloudTrucks
Ready to transform
your operations?
Schedule a demo to see how Operator can help your freight and logistics business reduce costs, improve service quality, and scale effortlessly.