Introducing Operator
Maksim StepanenkoCo-founder
The standard playbook for scaling phone support is broken, and it's holding companies back. Every high-growth business faces the same inevitable choice: sacrifice customer experience with long wait times and fragmented service, or exponentially grow costs and operations complexity. Support teams are forced to plan demand months in advance, juggle timezone coverage, and manage sprawling call center relationships—all while trying to maintain quality as knowledge becomes scattered across teams and systems.
This is a technology problem masquerading as an operational challenge, one that recent AI breakthroughs have finally made solvable. Previous attempts to solve it—more sophisticated IVR systems, larger offshore teams, better routing algorithms—have only added complexity without addressing the core issue: human support operations don't scale linearly. Today, we're introducing Operator: an AI phone support agent that works alongside your team to deliver exceptional customer experience at any scale.
Our goal is to build the world’s top customer support agent and make it accessible to every company. Operator isn't just another voice bot. It's a purpose-built AI agent that seamlessly integrates into your support operations to handle end-to-end customer interactions. When customers call, Operator picks up instantly—no more phone trees or hold times. It understands context, resolves issues efficiently, and maintains consistent quality across every interaction.
But the real magic happens behind the scenes. Operator continuously organizes support knowledge, spots emerging issues, updates your CRM, and provides insights that help your team stay ahead of problems. It's everything you need to run efficient phone support, without the usual growing pains.
We started Dot Product last year with the mission of creating AI coworkers for operations teams at high-growth companies. Operator is our first step in that direction. Companies that win in the next decade will be those that successfully combine human judgment with AI capabilities—and customer support is just the beginning.