Operator is an AI platform designed to transform how businesses handle their phone operations. Unlike traditional IVR systems that rely on rigid menu-based navigation, Operator provides natural conversation experiences that understand context, adapt to callers’ needs, handle complex inquiries and have the ability to take actions.

​
Key features

​
Conversational AI

Operator delivers natural, human-like conversations that feel like talking to a real person. It can understand customer intent, follow complex instructions, and maintain context throughout the entire conversation.

​
Powerful primitives

Operator provides powerful building blocks for phone operations. You can define tasks for making outbound calls, handling inbound calls, managing voicemail, gathering context before calls, and updating systems and triggering workflows afterward.

​
Knowledge library

Teach your Operator about your company’s policies, products, and processes. Just like onboarding a human agent, providing your Operator with domain-specific knowledge significantly improves its ability to handle customer inquiries accurately.

​
CRM & API integration

Connect your Operator to CRM systems like Zendesk and Salesforce to look up customer data, create tickets, and take actions directly in your existing tools. You can also integrate Operator with your APIs, enabling secure data access and updates across your systems.

​
Seamless telephony integration

Provision phone numbers directly through the platform and incrementally roll out Operator to your customers. Set fallback numbers for redundancy and control how calls are routed through your support system.

​
Testing & monitoring

Test your Operator’s capabilities with web call and web chat features before deployment. Monitor all conversations through the Conversations dashboard to review performance and provide feedback.