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Operator can make outbound calls to your customers for follow-ups, reminders, and information requests.

Unlike inbound calls, outbound call tasks don’t use scenarios. Instead, they use a single prompt for the entire call. This streamlined approach works better for outbound calls since you typically have a clear goal and message in mind. In contrast, inbound calls require more flexibility because customer inquiries can vary widely.

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Handling voicemail

If a customer doesn’t answer, Operator can leave a voicemail. You can customize the voicemail message by providing an example script.

You can also configure voicemail instructions to trigger additional actions like sending emails or SMS messages.