Handbooks

Operator

Scale your phone operations with AI agents.

Handle inbound phone calls using Operator as the frontline agent.

Use Operator to proactively reach out to customers for follow-ups, reminders, and information requests.

Prepares your Operator with key context ahead of the conversation.

Run automation logic after a call ends to update systems, or trigger workflows.

The instruction editor helps you provide clear, detailed instructions to your Operator.

Enable your Operator to transfer cases to your human agents.

Check that your Operator is functioning as intended.

Enable Operator to access data and take actions in your internal systems.

Connect Operator to external systems, such as Zendesk and Salesforce.

Link your Operator with your Phone number.

A guide to replacing your frustrating IVR with Operator's conversational AI

Programmatically access to your Operator's data and schedule calls.

Create a new outbound phone call conversation.

Only testmode or livemode with `enqueued` status conversations can be deleted.

Scale your phone support operations with Operator AI agents

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