Channels
Overview
Connect your agent to multiple communication channels
Operator lets you build your agent once and deploy it everywhere (voice and text channels) without rewriting logic for each one. Whether it’s a phone call, web chat, or SMS, we handle the underlying complexity and optimize the agent’s behavior for the specifics of each channel.
Supported channels
We support multiple channels out of the box. You can mix and match them to meet your customers where they are:
| Channel | Description |
|---|---|
| Phone | Phone calls powered by Twilio |
| WebRTC | In-app or browser-based voice calls powered by LiveKit |
| Chat realtime | Low-latency messaging over a WebSocket API |
| Chat async | HTTP-based chat API, fully compatible with Vercel’s AI SDK UI |
| SMS (coming soon) | Text conversations using standard phone numbers |
| Email (coming soon) | Support asynchronous conversations over email |
For example, you could deploy a single agent that handles both voice and chat via a web widget, while also provisioning a phone number so customers can text or call directly.