Operator lets you build your agent once and deploy it everywhere (voice and text channels) without rewriting logic for each one. Whether it’s a phone call, web chat, or SMS, we handle the underlying complexity and optimize the agent’s behavior for the specifics of each channel.

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Supported channels

We support multiple channels out of the box. You can mix and match them to meet your customers where they are:
ChannelDescription
PhonePhone calls powered by Twilio
WebRTCIn-app or browser-based voice calls powered by LiveKit
Chat realtimeLow-latency messaging over a WebSocket API
Chat asyncHTTP-based chat API, fully compatible with Vercel’s AI SDK UI
SMS (coming soon)Text conversations using standard phone numbers
Email (coming soon)Support asynchronous conversations over email
For example, you could deploy a single agent that handles both voice and chat via a web widget, while also provisioning a phone number so customers can text or call directly.